FAQs
FAQ Answers
- I believe the individual under investigation has a criminal record in a particular jurisdiction, though no records were found. Why?
Not all jurisdictions or counties provide instant access to criminal records, in which case a county search may be appropriate. Before a criminal report is ordered you must review the data coverage for the associated search.
- Is there a setup or monthly fee when I use your service?
No, all charges are per search. There will never be any hidden fees while using CriminalWatchDog.com's services.
- How will I receive my report results?
Your results will be returned online and stored in a private Report Management Account. Simply click on the individual's name under "Applicant".
- How long will I have access to my reports?
Your report history will be stored for the life of your account.
- What records are covered with my search?
Coverage varies by search. For a complete listing of available record data please refer to the posted data coverage detailed with each search.
- A criminal conviction was returned though I do not believe it is the applicant I am investigating.
The criminal search query mainly relies on the name and date of birth to link any criminal convictions to the search criteria entered. An individual's alias may also return records. Our Advanced Background Check reports also use a social security number to search for an alias history which will help target your applicant's true information.
- What do I do if my search yield's a criminal record on my applicant?
Check your state laws. Verify the returned record is associated with your applicant and have a consistent screening policy. Keep in mind in many cases you are not allowed to consider data older than 7 years while screening applicants.
- Are CriminalWatchDog.com's results guaranteed?
CriminalWatchDog.com does offer a Money Back Guarantee for the accuracy of its data. A 100% refund will be issued if CriminalWatchDog.com is unable to generate a completed background check report* or if a criminal conviction should have been included in the search results and was not based on our posted data coverage. Coverage must be agreed upon before a report is ordered.
CriminalWatchDog, Inc. does implement a No-Refund policy for all completed reports. *A report with the result of "No Matches Found" is considered a successful and completed result. CriminalWatchDog, Inc. will also not be held responsible or issue a refund for the following conditions.
- The record was not listed based on our posted coverage
- A data entry error or mistake
- The individual under investigation was not convicted
- A conviction record was sealed or expunged
- The crime was committed before the age of 18